Call Management

Call volume analytics and escalation tracking

Call Volume by Hour (Today)

00:00

04:00

08:00

12:00

16:00

20:00

Total Calls Today: 76

Peak Hour: 12:00

+1 (403) ***-**11CriticalIn Progress

Nov 25, 03:26 AM

Reason: Critical server outage - unable to resolve via AI

Escalated to: Alex Chen

+1 (403) ***-**22HighResolved

Nov 25, 02:56 AM

Reason: Complex network configuration issue

Escalated to: Sarah Martinez

+1 (403) ***-**33CriticalResolved

Nov 25, 01:56 AM

Reason: Security breach concern - requires immediate attention

Escalated to: David Kim

+1 (403) ***-**44HighIn Progress

Nov 25, 12:56 AM

Reason: Data recovery request - beyond AI capabilities

Escalated to: Emily Rodriguez

Time	From	Category	Handled By	Summary
Nov 25, 03:26 AM	+1 (403) *-11	Support request	AI	Client reported network connectivity issues. AI created ticket and scheduled technician.
Nov 25, 02:56 AM	+1 (403) *-22	Emergency	Human	Critical server outage reported. Transferred to human agent for immediate response.
Nov 25, 02:26 AM	+1 (403) *-33	Question	AI	Questions about monthly maintenance package. AI explained services and pricing.
Nov 25, 01:56 AM	+1 (403) *-44	Scheduled maintenance	AI	Client requested to schedule monthly maintenance. AI booked appointment.